
Commercial Services
Head of Department: Sascha Hampe
The commercial team provides strategic support for the hotels and franchise partners on both national and international level. It also carries out regular quality inspections. The main challenge faced by the commercial services team is to communicate with individual stakeholders, owners and General Managers.
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Revenue & Distribution
Head of Department: Tim Hainsworth-Appel
The revenue and distribution department manages and optimises the occupancy and RevPar (Revenue per available room) of the hotels through the application of yield and revenue management strategies.
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Sales (Corporate, MICE & Key Account Management)
Head of Department: Johanna Peres
Our Sales Corporate and MICE Department counts with about 40 employees who take care of GCH’s customers in the six regions North, Berlin, East, West, Central and South. The department is responsible for Field Sales, Key Account Management and the Meeting Desk, furthermore
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Sales (Leisure)
Head of Department: Melanie Bethke
Our 11-person Sales Leisure Department is responsible for the touristic distribution of all hotels that are part of the GCH Hotel Group. Our team members take competent care of the national and international B2B Leisure customers in the FIT and group travel segment. Together with the hotels
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Marketing & Digital
Head of Department: Harald Schaeffer
The GCH Hotel Group Digital Department develops, builds and maintains landing pages and websites for the hotels as well as the GCH corporate website. Services include programming, search engine marketing (SEO and SEM), display and remarketing, social media, e-mail marketing, content creation and layout.
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Central Reservation Office
Head of Department: Katrin Illgner
The Central Reservation Office (CRO), headquartered in Berlin and Dresden, currently consists of around 35 employees and is set to grow in the coming years. More than 50 hotels are directly connected to the CRO via fax, email and telephone, and other hotels of the GCH Hotel Group can contact the office using the central, free-of-charge 0800 reservation hotline.
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Accounting & Controlling
Head of Department: Vasco Moritz
The GCH Hotel Group Accounting Department is responsible for operative hotel accounting, controlling and auditing. With seven employees in the head office, 35 regional and 25 hotel employees, accounting is a growing branch of the company.
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Human Resources
Corporate Director of HR: Cornelia C. Meinke
Human capital as a whole is the intangible asset of a company. For this reason, the HR department sets itself the goal of strengthening and expanding this capital through both recruitment and further development of its own employees. The Human Resources Department of the GCH Hotel Group is divided into Administration and Management & People Development.
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Food & Beverage
F&B Director: Shachar Elkanati
The Food & Beverage Department collaborates on a corporate level with the Directors of Operation in each region, the General Managers of the different hotels and in particular with the individual F&B Managers of each hotel. It supports them in their daily operations in the areas of breakfast, banqueting, à la carte, kitchen and bar, ensures the high-quality standard
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Design & Construction
Head of Department: Frank Weber
The department Design & Construction takes care of executing the design and planning in cooperation with their internal renovation team and external renovation partners. Each concept is customised according to the individual hotel concepts and their renovation objectives. Both planning and management of the procurement of furniture, building materials, decoration and equipment are handled internally.
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IT
Leitung: Bernd Mauritz
Telekommunikation, HelpDesk, Netzwerke, Serversysteme, Opera PMS, Datensicherheit - das kompetente und erfahrene IT-Team betreut die Unternehmensgruppe in allen IT-Fragen. Dazu gehören die Betreuung der Mitarbeiter bei allen EDV-Fragen, die Behebung von Systemstörungen, Planung und und Überwachung von
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Maintenance
Leitung: Nadja Schönhard
Die Maintenance Abteilung der GCH Hotel Group mit sechs festen Mitarbeitern ist die operative Technik Abteilung für alle GCH Hotels. Das Team verantwortet gemeinsam mit den Technikern in den Hotels alle operativen Engineering Projekte, führt Renovierungen und Umbauten durch, kümmert sich um die sicherheitsrelevanten Anlagen, beseitigt
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