Logo DHB | © DHB
× Close reservation
  • HOME
  • Newsroom
    • Blog
    • Press releases
    • Press reviews
    • Social Wall
  • About us
    • Mission & Vision
    • Strategy
    • Corporate Values
    • Management Services
    • Partners
  • Investors
    • Management Profile
    • Case studies
  • Portfolio
    • Destinations
    • Hotels
    • Brands
  • Meetings
    • Meeting Packages 2021
  • Hotel vouchers
  • Career
    • Vacancies
    • Training
    • GCH Benefits
  • Contact Info
Blog
The hotel business along the customer journey
A journey with the GCH Hotel Group

The hotel is booked, the suitcase is packed and the journey can begin – but what prompts the hotel guest to book a particular hotel? To answer this question, Customer Journey ...

to article
NEWSROOM
Make a reservation

Customer Journey

04.10.2018
The hotel business along the customer journey
A journey with the GCH Hotel Group
The hotel is booked, the suitcase is packed and the journey can begin – but what prompts the hotel guest to book a particular hotel? To answer this question, Customer Journey Mapping comes into play, which involves precisely that: the visualisation of the customer’s journey with the relevant product.
Digital Trends
Sign up for our newsletter with just a few clicks
Stay updated and receive the latest news and a 10% discount on future bookings!
Sign up now
Share
IHG Logo | © IHG
Best Western Logo | © Best Western
Radisson Hotel Logo | © Radisson Hotel

GCH Hotels GmbH

Hardenbergstraße 12
10623 Berlin, Germany
Telephone +49 (0) 30 20 89 88 - 200
Fax +49 (0) 30 20 89 88 - 399
E-Mail info@gchhotelgroup.com

Stay connected

Youtube Facebook Linkedin

Newsletter

Receive the latest news about the GCH Hotel Group and its portfolio, as well as our most attractive offers. Get our newsletters here.

Popular Links

  • Hotels
  • Destinations
  • Meetings
  • Hotel vouchers
  • Investors

Information

  • About us
  • Career
  • Press releases
  • Contact Info
  • Reservation cancellation

Language

    • de
    • en
    •  
    • © GCH Hotels GmbH
    • Imprint
    • Privacy policy